What can you do with Vision?
Vision is a first-class help for intelligent customer and service management, offering broadband subscriptions, electricity or even time-consuming robotic lawn mowing.
How fast can I get to use Vision?
The service is commissioned according to the agreement.
What does the service agreement mean?
The service agreement is based on the IT2018 contract collection that takes into account the GDPR.
What do we need to get started with the Vision?
All you need is an Internet connection and an up-to-date browser (Chrome, Edge, Firefox or Safari).
Why Internet Explorer is not on the list of supported browsers?
We are happy to make an offer tailored to your needs. Monthly rent is charged for the use of the service, i.e. the license. Pricing is based on the number of features and users.
How the service pricing is formed?
We are happy to make an offer tailored to your needs. Monthly rent is charged for the use of the service, ie the license. Pricing is based on the number of features and users.
Where can I use Vision?
You can use our services anywhere you have an internet connection, but are not recommended for use outside the EEA. Communication between the browser and our services is encrypted.
Can my colleagues use the Vision?
The Vision is logged in with a username and password. User IDs are managed by the administrator of each organization. The number of users is not limited, but additional users are charged. The prices for additional user licenses are determined by the price list.
What is the minimum order time for a continuous service?
The minimum order time for services is three months.
What is the period of notice for continuous service?
The notice period is three months. The supplier's notice period is six months.
How often do I get an invoice for using the software?
Program rentals are billed quarterly in advance. Any other ordered services will be billed on a late basis.
Does the service include support?
Our services include user support for administrators on weekdays from 9 am to 4 pm via telephone and email. Phone support is not part of the Light license. Service levels are described in more detail in the Service Agreement.
Where are the entered data saved?
The data is stored on servers located in Finland.
How do I back up my data?
You don't have to take backups, we do it for you.
What happens to data if I stop using the service?
The information is your property. If desired, the information will be provided to you electronically, eg as a CSV file. Unless otherwise agreed, data and their backups will be removed from the server no later than two months after the termination of the service.
Contact us and we will reply.